Contact Center Solution

VoIP service Providers

Suited best to all contact centers, Contact Center solution offered by voiptech is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations.

Key Features of Contact Center Solution
  • SIP Trunk Management
  • Lead Management
  • Live Call monitoring
  • Barge in/ Coaching / Whisper
  • Manual Dialer
  • ‘Do Not Dial’ Controlling
  • Real Time Queue & Agent Status
  • Real time Campaign Monitor
  • Outbound Scheduler
  • Standard Reports
  • Voicemail
  • DID Management
  • Agent Quality Management
  • Mutli-Tenant Support
  • WebRTC based Web Agent Client
  • Progressive Dialer
  • Advanced ACD

    • DNIS & ANI routing
    • Skill based routing
    • Call Queuing
    • Call hold
    • Call Transfer
    • Call Conference
    • Agent Hunting
  • Campaign Management
  • Easy Agent Management
  • Multilingual Support
  • Supervisor Web Client
  • Multi Level IVRS
  • 100% Voice Logging

    • Record Scheduling
    • Record on demand
    • Recording Playback & Download Option
  • Real-time Reports
Why To Buy Contact Center Solution?
  • Tracks all calls
  • Helps boost sales
  • Gives an enterprise scalability
  • Helps generate more leads
  • Offers effective call management process

Technologies